Thursday, June 19, 2008

Fight if you know your right!

One of the things I highly recommend is for you to know your stores coupon and return policies. Also if they have a "scan right" policy, which I know some states have (MI being one of them). Specifically some of Harris Teeters policies are if you buy a HT product and are not satisfied they have a no hassle return, you get your money back and you get the national brand for free. The meat is double your money back. Their scan policy is if the price you were charged was not the same as the shelf tag (including old sale tags that weren't removed when they should be) you get the item for free. If you bought a bunch of an item you get the first one for free and they will refund the price difference on remaining items. I have actually gotten quite a bit free this way because they missed pulling down the sale tag. A few weeks ago it was Utz Chips, they had a separate display in the deli department with the sale price and no one removed the tag. So that day we got free chips. For this reason it is important to check your receipts. Even if you were only charged $.10 more you may be entitled to that item for free or a certain amount refunded. Walmart's policy is you get either $3 back or the item free if it is less than $3. In MI they make it much more of a penalty for the retailer. I am not 100% positive what the policy is but I know there it is something like you get $3 or the cost of the item free-whichever is MORE-you can search on the internet for the policy if interested.

To my story. I was going over my receipt yesterday. I was busy being disorganized when I checked out. Usually I am watching them scan. Though this particular person is so fast he is hard to keep track of anyway. (Though HTs policy is you have to PAY for the item then go to customer service to complain. Don't just bring it to the cashiers attention, then you won't get it for free). I went outside and was looking over my receipt. I only live a less than 2 miles from this store so on my way home I was glancing at the receipt. I noticed 2 things. The first of which I had a coupon that was "Buy 2 packages of Ball Park franks get free Sara Lee hot dog buns" the amount from the buns was never removed in the coupon section of the receipt. The second item was, a competitors coupon. Harris Teeter (and Lowes Foods) accepts competitors coupons. I was using a Lowes Food coupon. It was "Kraft 12 oz cheese slices 2/$3.00 limit 4", Harris Teeters price was $2.99 for one. I looked at my receipt and it shows where he did charge me $3.00 for one cheese and $5.98 (2X2.99) for another set. I knew he had rang up them as a rain check but it clearly showed he only had rung up 2 of them for $3.00.
I go back to the store. I tell him he forgot the one coupon (I had another one to show him) then tried to show him he didn't charge me right for the cheese, he owed me $2.98, making it $5.47 they owed me. He agreed he forgot the first coupon. But then tried to tell me he did the cheese right. First he said I got 6 cheese, and the coupon was only good for 4 of them. Then he said that I only got 2 of them. Then he said that he actually removed the cheese and charged me $3.00 for them. So I have to say I was getting rather annoyed with him. After he tried to tell me he removed the wrong amount, I decided I would end it. I simply and confidently said "then show me where." He looked at the receipt, paused then decided I was indeed RIGHT! He gave me over $8.00 back.
So moral of this story. Stick to your guns if you know you are right. Or make them SHOW you exactly what they are talking about. I know how to read receipts, it isn't rocket science. There was no minus where he was claiming he 'removed' the wrong price. The only thing I regret is that I didn't catch it until I was on my way home.

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